Text copied to clipboard!
Title
Text copied to clipboard!Support Services Specialist
Description
Text copied to clipboard!
We are looking for a Support Services Specialist to join our team and deliver high-quality support to clients and users. The ideal candidate will be responsible for resolving technical issues, providing guidance, and ensuring customer satisfaction through effective communication and technical expertise.
This role requires excellent customer service skills, problem-solving abilities, and a good understanding of technological tools and systems. The Support Services Specialist will work closely with other teams such as technical, sales, and product development to ensure customer requests are handled quickly and effectively.
Key responsibilities include responding to support requests via phone, email, or live chat, logging and tracking issues, providing technical instructions, and training users on basic product or service functions. Additionally, the candidate should be able to identify recurring issues and suggest improvements to support processes.
Experience in customer support or help desk environments is essential, as well as familiarity with ticketing and CRM tools. The ability to work under pressure, manage multiple requests simultaneously, and maintain a professional demeanor is critical for success in this role.
If you are passionate about customer service, have technical training, and want to work in a dynamic and supportive environment, we invite you to apply.
Responsibilities
Text copied to clipboard!- Provide technical support to clients via phone, email, or chat
- Log and track support requests
- Analyze and resolve technical issues
- Train users on basic product functions
- Collaborate with other teams to resolve complex issues
- Identify and report recurring problems
- Maintain high levels of customer satisfaction
- Participate in support process improvements
- Monitor SLA and KPIs
- Update knowledge base with new solutions
Requirements
Text copied to clipboard!- Degree in Computer Science or related field
- Experience in customer support or help desk role
- Familiarity with ticketing and CRM tools
- Excellent communication skills
- Problem-solving abilities
- Teamwork and collaboration
- Good command of English
- Ability to manage multiple requests
- Professional demeanor under pressure
- Experience with operating systems and software
Potential interview questions
Text copied to clipboard!- What is your experience in customer support roles?
- Which ticketing tools have you used?
- How do you handle multiple requests at once?
- How do you deal with a dissatisfied customer?
- What is your approach to solving technical problems?
- Do you have experience with CRM systems?
- What is your knowledge of operating systems?
- How do you stay calm under pressure?
- Do you have experience with remote support?
- How do you contribute to improving customer experience?
